Answers to Our Most Frequently Asked Questions

Start Saving

Silver State Smile Club Dentist FAQs

General Plan FAQs

Bonus Product FAQs


Telemedicine FAQs

  • Register online or call (855) 335-2255 to create and register your account. Fill out your medical history. Any dependents over 18 will have their own medical profile and be required to fill out their own medical history. Your medical history is required before you can consult with a doctor.

  • Request a video or telephonic consult either ONLINE, over the PHONE or through our DialCare mobile app.

  • While DialCare Physician Access can be used for a myriad of non-emergency ailments such as allergies, cold and flu, pink eye and urinary tract infections, it is not to be used for emergency situations. Should an emergency situation arise, call 911.

  • A consult fee of $65.00 applies to all consults.

  • Absolutely! Since traveling can wreak havoc on your immune system, DialCare Physician Access is available while you're traveling within the United States.

  • No, prescriptions are not guaranteed. While DialCare doctors can write prescriptions and send them to the pharmacy of your choice, prescriptions are written at the discretion of your doctor. Also, keep in mind that doctors do not write prescriptions for DEA-controlled substances or other classes of medication such as mood-altering drugs, including antidepressants, antianxiety or lifestyle medications.

Mental Wellness FAQs